Terms and Conditions

Purple Dog Training Ltd – Terms and Conditions

Last updated: January 2026

1. Introduction

These Terms and Conditions apply to all training services provided by Purple Dog Training Ltd, registered in England and Wales, delivered at our premises, client sites, or online.

By booking, attending, or participating in any course delivered by Purple Dog Training Ltd, you (the “Client” and/or “Learner”) agree to be bound by these Terms and Conditions.
If you do not agree, you must not book or attend our courses.

2. Services Provided

Purple Dog Training Ltd provides regulated and non-regulated training including (but not limited to):

• First Aid Training
• Health & Safety Training
• Mental Health First Aid
• Canine First Aid
• Bespoke workplace and community training

Course content, delivery method, duration, and certification are determined by awarding-body and regulatory requirements.

3. Booking, Registration & Responsibility

• Bookings may be made via our website, email, or phone.
• The person or organisation making the booking is responsible for:
  • Providing accurate learner details
  • Ensuring learners meet course requirements
  • Payment of all fees

Purple Dog Training Ltd is not responsible for errors caused by incorrect or incomplete information supplied by the client, this may result as a fee to amend.

4. Payment Terms & Non-Payment

4.1 Payment Due

• Payment is required in full before the course start date, unless a prior written agreement has been made with Purple Dog Training Ltd.
• Accepted payment methods include card payment and bank transfer via invoice.
• Purchase Orders are only accepted where expressly agreed in advance.

4.2 Non-Payment

• Attendance does not remove the obligation to pay.
• Unpaid invoices will be:
  • Chased by email and telephone
  • Followed by formal written reminders
  • Referred to a debt recovery process if necessary

Purple Dog Training Ltd reserves the right to recover all reasonable costs incurred in chasing overdue payments, including administrative and legal fees.

5. Pre-Course Learning (eLearning / Prior Learning)

• Some courses require mandatory pre-course learning (eLearning or reading).
• Learners must complete this in full by the deadline stated.

Failure to complete required pre-course learning will result in:

• Refusal of entry to the course
• No certification issued
• No refund

This is non-negotiable and required by awarding bodies.

6. Attendance, Punctuality & Conduct

6.1 Late Arrival

• Learners must arrive on time.
• Purple Dog Training Ltd reserves the right to refuse entry to any learner who arrives more than 15 minutes late.
• This is to protect course integrity, safety, and compliance.

6.2 Missed Sessions

• Learners who miss any part of a course may not be allowed to continue or be certified.

6.3 Behaviour

We reserve the right to remove any learner whose behaviour is disruptive, unsafe, or inappropriate.
No refund will be issued in these circumstances.

7. Certification

• Certificates are issued only upon successful completion and meeting awarding-body requirements.
• Certificates are issued electronically to the original booker.
• Certificates are normally issued within 5 working days provided all invoices related to the learner have been paid and cleared .

7.1 Duplicate Certificates

• Replacement or duplicate certificates may incur an administration fee.
• Fees vary depending on awarding-body requirements and will be confirmed at request.

8. Amendments, Transfers & Booking Changes

• Any request to amend, swap, or transfer a booking is not automatic and is subject to:
  • Availability
  • Notice given
  • Administrative costs

Purple Dog Training Ltd reserves the right to charge an administration fee for:

• Learner name changes
• Course date swaps
• Booking amendments

Fees will be confirmed before any changes are made.

9. Cancellations, Refunds & Credit Notes

9.1 Client Cancellations

Cancellation periods are based on calendar days before the course start date:

Time Before Course	Charge
14 days or more	Full refund
10–14 days	50% fee payable
5–10 days	75% fee payable
0–5 days	100% fee payable

9.2 Primary Remedy – Credit Notes

• The primary course of action for cancellations is the issue of a credit note, not a cash refund.
• Credit notes:
  • Are valid for 12 months
  • Can be used against future courses
  • Are non-transferable unless agreed in writing

9.3 Non-Attendance

• Non-attendance without written notice results in full fee payable.
• No refund or credit will be issued.

10. Course Cancellations by Purple Dog Training Ltd

We reserve the right to cancel or reschedule courses due to:

• Insufficient enrolment
• Tutor illness
• Force majeure or circumstances beyond our control

In such cases, clients will be offered:

• A credit note
• A transfer to another date
• Or a refund (at our discretion)

11. Limitation of Liability

• Learners participate at their own risk.
• Learners must ensure they are physically and mentally fit to take part.
• Purple Dog Training Ltd accepts no liability for injury, loss, or damage except where required by law.

Our total liability is limited to the course fee paid.

12. Learner Declarations & Compliance

All learners must:

• Complete a learner declaration
• Agree to course rules and safety instructions

Failure to comply may result in removal from the course without refund.

13. Intellectual Property

All course materials remain the intellectual property of Purple Dog Training Ltd.
Materials must not be copied, shared, or reproduced without written permission.

14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.

15. Contact, Written Requests & Confirmation                                                                                         

All cancellations, amendments, transfers, and formal requests must be made in writing to:

📧 office@purpledogltd.co.uk

Any request made by email will be reviewed and responded to in writing by Purple Dog Training Ltd to confirm whether the request is accepted or declined.

Requests are not valid, agreed, or actioned unless written confirmation is issued by Purple Dog Training Ltd.

Until written confirmation is provided, the original course booking, date, time, fees, and terms remain unchanged and fully payable.

If you do not receive a written response within two working days, you must contact our office on 01484 546780.