Here’s What You Need to Know Before Your Course
We are excited to welcome you to your upcoming course with us. To help you get the best learning experience possible, we now have a Learners Agreement for you to read and sign before attending.
This agreement is not just a formality. It’s there to protect your learning experience, ensure safety, and help us deliver the highest standards in your training.
Here’s what you need to know:
Why We Have Introduced a Learners Agreement
- To make clear what you can expect from us.
- To set out what we expect from you during the course.
- To ensure all learners can learn in a respectful, safe, and productive environment.
- To help your course run smoothly and without unnecessary interruptions.
- To ensure compliance with our health, safety, and quality requirements.
We believe this will help you enjoy your course, learn effectively, and feel confident about what to expect during your training.
Key Points of the Learners Agreement
Here are the main expectations and information included:
▫ Please turn off your mobile phones or place them on silent during your course.
If you need to keep your phone on for emergencies, please discuss this with your tutor before the course begins. This keeps the session distraction-free for everyone.
▫ Disclose any health or learning needs that may impact your participation.
Please complete the health questionnaire provided (e.g., asthma, anaphylaxis, dyslexia) and hand it to your tutor so we can ensure your safety and support you during the course.
▫ Disclose any mental or emotional issues that may impact your course experience.
Please fill in the health questionnaire if you have any triggers or concerns, and we can move you to another course date if needed to support your learning journey.
▫ Be courteous and respectful to others.
Remember, everyone is entitled to learn, and some may have no previous experience in first aid or other topics.
▫ Address any concerns with your tutor first.
If you have any issues with the course, please speak to your tutor initially. If unresolved, you can request to speak to the business manager, and if still unresolved, we will escalate to the company directors or the awarding body as part of our clear complaints procedure.
▫ Arrive 15 minutes before the course begins to get settled and ensure the course starts on time. Please return promptly from lunch and breaks.
▫ Lunches can be ordered locally from the sandwich shop or using Just Eat, ensuring you have a smooth lunch break.
▫ Inappropriate language or behaviour will not be tolerated.
Please refrain from using hateful, racist, or personal insults within our classrooms. We are committed to providing a safe and inclusive learning environment.
▫ Late arrivals may be refused entry.
We allow up to 15 minutes past the start time for one-off lateness, but consistent lateness or arriving beyond this may result in removal or refusal of entry to maintain course quality.
▫ We will guide you if you do not meet the pass mark.
If you fall below the standard pass mark, we will advise the next steps, which may include redoing referred parts at the end of the course, attending another day, or reattending the entire course.
How This Helps You
- You will know exactly what to expect during your course.
- You will understand how to communicate your health or learning needs to us confidently.
- You will be learning in a safe, respectful, and structured environment.
- You will know the correct procedure if you have concerns about your course.
- You will understand our commitment to providing high-quality learning.
What You Need to Do
✔ Take time to read and sign the Learners Agreement before your course begins.
✔ Discuss any concerns or questions with your tutor before the course starts.
✔ Be ready to enjoy your learning experience with us confidently.
We are here to support you every step of the way and want you to have a fabulous, stress-free, and empowering learning experience with us.
If you need any clarification on the points above, please do not hesitate to speak with your tutor. We are here to help, and we look forward to welcoming you to your course!
Please enjoy your course, and thank you for helping us maintain a positive and professional learning environment for all.